Shipping policy
Shipping Policy
Last Updated: July 9, 2026
Thank you for shopping with MUCASE. We are committed to providing a smooth, transparent, and reliable delivery experience.
This Shipping Policy explains our shipping coverage, shipping costs, order processing times, estimated delivery times, tracking information, customs charges, and other shipping terms for orders placed through:
https://mucase.store
Shipping Coverage
MUCASE currently ships to selected countries and regions available during checkout.
To confirm whether we can ship to your location, please enter your delivery address during checkout.
If your country or region is not available during checkout, we may not currently support delivery to that location.
Shipping Costs
MUCASE offers free standard shipping to supported countries and regions available during checkout.
No standard shipping fee will be added to eligible orders.
Any available shipping options, costs, and delivery estimates will be displayed before you complete your purchase.
Customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by the destination country are not included in the product price unless clearly stated otherwise during checkout.
Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully completed.
Processing includes:
• Confirming the order
• Preparing and packing the products
• Completing necessary order checks
• Transferring the package to the shipping carrier
Business days generally exclude weekends and public holidays.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high order volume may require additional processing time.
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Estimated Delivery Time
Standard delivery normally takes approximately 7–14 business days after the order has been shipped.
Including order processing time, the total estimated delivery time is generally approximately 8–17 business days from the date the order is placed.
Delivery times may vary depending on:
• The destination country or region
• Carrier processing
• Customs inspections and clearance
• Local delivery conditions
• Weather conditions
• Public holidays
• Incorrect or incomplete shipping information
• Other circumstances outside our reasonable control
All delivery times are estimates and are not guaranteed unless expressly stated otherwise.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.
Tracking Information
After your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number or tracking link.
Tracking information may take approximately 2–3 business days to appear or update in the carrier’s tracking system.
A temporary lack of tracking updates does not necessarily mean that the package is lost. Some packages may not receive a new scan while:
• Moving between shipping facilities
• Being processed by customs
• Being transferred to a local delivery carrier
• Waiting for the next carrier update
Please ensure that the email address entered during checkout is correct so that you can receive order and tracking notifications.
No Tracking Update or Delivery Delay
If your tracking information has not updated for several days, please allow additional time for the carrier to scan and update the shipment.
If your order has not arrived within the estimated delivery period, please contact us at:
angelitodecember1119@gmail.com
Please include your order number and, where available, your tracking number.
We will review the shipment information and assist you in checking the package status with the carrier.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully check the following details before placing your order:
• Recipient’s full name
• Street address
• Apartment, unit, or building number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number
If you notice an error in your shipping information, please contact us as soon as possible at:
angelitodecember1119@gmail.com
We cannot guarantee that an address can be changed after the order has entered processing or has been shipped.
MUCASE is not responsible for delivery delays, failed delivery, returned packages, or packages delivered incorrectly when caused by inaccurate or incomplete shipping information provided by the customer.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.
Shipping Restrictions
We currently ship only to countries and regions available during checkout.
Depending on the destination and shipping carrier, we may be unable to deliver to:
• Certain remote areas
• Restricted locations
• Military addresses
• PO Boxes
• Freight-forwarding addresses
• Locations subject to legal or carrier restrictions
If we are unable to ship to your address after your order has been placed, we will contact you using the information provided during checkout.
Where appropriate, we may offer an alternative delivery solution or cancel the order and issue a refund to the original payment method.
Lost Packages
If your package has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment.
Customers may be asked to confirm their delivery address and provide any information reasonably required by the carrier.
If the carrier confirms that a package has been lost during transit, MUCASE will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.
Damaged Packages
Please inspect your package and products as soon as they are delivered.
If your order arrives damaged, please contact us as soon as possible at:
angelitodecember1119@gmail.com
Please include:
• Your order number
• A description of the damage
• Clear photographs or videos of the product
• Photographs of the outer packaging and shipping label, where available
After reviewing the information, we will provide an appropriate solution in accordance with our Return and Refund Policy.
Packages Marked as Delivered but Not Received
If the tracking information shows that your package was delivered but you cannot find it, please:
• Check your mailbox, entrance, reception area, or other safe delivery locations
• Ask household members, neighbors, building staff, or reception personnel
• Confirm that the shipping address on your order is correct
• Contact the local delivery carrier for additional delivery information
If you are still unable to locate the package, please contact us at angelitodecember1119@gmail.com with your order number and tracking information.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by the destination country or local authorities.
Unless clearly stated otherwise during checkout, these charges are not included in the product price and are the responsibility of the customer.
MUCASE does not control customs charges and cannot predict the amount that may be charged.
Customers are responsible for complying with the import and customs requirements of their destination country.
Customs processing may also cause delivery delays that are outside our reasonable control.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
angelitodecember1119@gmail.com
We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.
If the order has already been shipped, you may request a return after delivery in accordance with our Return and Refund Policy.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
MUCASE
Website:
https://mucase.store
Email:
angelitodecember1119@gmail.com
Phone / WhatsApp:
+86 18823473457
Address:
183 Sunburst Drive
Fort Myers, Florida 33901
United States